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Account Management Specialist

2 months ago

SunburyonThames, Surrey, United Kingdom AMETEK Full time

Job Summary:

We are seeking a highly skilled and experienced Customer Service Representative to join our team at AMETEK. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and building strong relationships with our clients.

Main Responsibilities:

  • Manage customer relationships proactively and ensure timely resolution of issues and opportunities.
  • Drive a culture of proactive communication with customers to prevent dissatisfaction.
  • Build and maintain strong internal relationships with other departments to facilitate timely resolution of customer issues.
  • Own the successful resolution of all customer issues related to current business.
  • Liaise between internal Operations and customers to ensure delivery commitments are agreed and driven to.
  • Provide weekly status reports to customers regarding open order book and open action items.
  • Manage order entry and order acknowledgement to customers.
  • Work with customers to maximize order placement and achieve budgeted order intake.
  • Manage resolution of customer complaints and drive timely responses.
  • Manage a bi-annual Customer Satisfaction Process for assigned customers.
  • Oversee imports and customs clearance instructions to freight forwarders, HMRC, and other relevant authorities.

Requirements:

  • Proven experience in a similar role driving and delivering excellent customer service and customer satisfaction.
  • Experience of owning and managing customer relationships.
  • Experience of proactively dealing with customer issues and/or opportunities.
  • Ability to proactively communicate with customers.
  • Experience of working with other departments through timely resolution of customer issues.
  • Ability to manage sales orders, returns, and customer complaints.
  • Experience of producing customer status reports.
  • Good command of the English language and very articulate.
  • Significant IT skills, Microsoft Office, Word, PowerPoint, and Excel at Intermediate level.
  • Able to manage self-planning and coordination.
  • Good interpersonal skills to converse easily with a variety of individuals from different cultures and countries.
  • Able to prioritize job requirements to satisfy customer needs.
  • Microsoft Navision experience preferred and virtual office skills.
  • Experience of working within a customer services office environment.
  • Experience of working within a Manufacturing Industry.
  • Experience of working in an Aerospace or closely related industry.
  • Working within a 'Lean' environment.