Account Manager

4 weeks ago


SunburyonThames, Surrey, United Kingdom March Recruitment Full time
Key Account Executive

This is a new role for an experienced Account Coordinator/Manager to join the organisation in order to provide dedicated performance management of the service contract supporting a large retail account nationally. The role will be measured against agreed client SLA's, KPI's, a contract terms and profitability expectations.

Key Responsibilities:
  • To ensure a consistent world-class delivery of service to the client and their managing agent(s)
  • Provide Key Account customer support via email, telephone, and at customer meetings
  • Coordinate, attend, and lead customer review meetings on a regular basis around the UK
  • To monitor, action, and ensure adherence to customer SLA/KPIs
  • To liaise with client contacts to build, develop, and maintain relationships
  • To effectively solve problems to satisfactory conclusion
  • Preparing reports for the client and internal teams
  • To monitor and ensure client tracking systems (spreadsheets & web portals, etc.) are kept up to date
  • To manage, collate, and maintain the invoicing submission spreadsheets on a monthly basis
  • To monitor and report on engineers adherence to client site processes and requirements
  • To act as an escalation point for client-related issues
Key Competencies:
  • Previous experience managing a key account
  • Strong sense of ownership and responsibility
  • Excellent communication skills to act as a strategic partner

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