Oracle ERP Payroll Professional
3 weeks ago
This exciting opportunity is for an Oracle ERP Payroll Professional to join our team at Searchability NS&D, working primarily from home/hybrid model with travel required as needed.
Estimated salary: £58,000 - £68,000 + package per annum
About the Opportunity:The successful candidate will be responsible for delivering high-quality services as part of a delivery team, working collaboratively with clients and customers to meet their needs.
- Responsibilities:
- Delivering Oracle Payroll support for customers, including request fulfilment, incident management, problem management, and change activities.
- Participating in on-call rota for major incidents over weekends and bank holidays, paid overtime accordingly.
- Undertaking root cause analysis of customer issues, applying fixes where necessary, and managing through to resolution.
- Managing expectations with customers through change or issue lifecycles.
- Working with customers to identify and document business requirements.
- Supporting the design of technological solutions for customers, ensuring best practices are applied, and leading the team to deliver high-quality solutions and services.
- Overseeing Oracle SRs, ensuring they are managed and chased appropriately with Oracle.
- Establishing strong relationships with internal and external stakeholders.
- Providing proactive system enhancements and process workaround solutions.
- Fully documenting all developed solutions.
- Supporting customers through testing activities.
- Staying up-to-date with the Oracle payroll roadmap, new functionality, and releases.
- Attending internal and external meetings, following up on agreed actions in a timely manner.
Requirements:
- Excellent knowledge of Oracle HCM modules, particularly payroll.
- A positive, can-do approach.
- Passion for delivering excellent customer experiences.
- Accountability and ownership of work.
- Ability to work across multiple deliverables.
- Well-organised and structured approach.
- Demonstrated tenacity to overcome challenges.
- Excellent attention to detail.
- Strong written and verbal communication skills.
- Excellent analytical skills.
- Excellent customer relationship management skills.
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