Oracle ERP Payroll Professional

3 weeks ago


Manchester, New Hampshire, United Kingdom Searchability NS&D Full time

This exciting opportunity is for an Oracle ERP Payroll Professional to join our team at Searchability NS&D, working primarily from home/hybrid model with travel required as needed.

Estimated salary: £58,000 - £68,000 + package per annum

About the Opportunity:

The successful candidate will be responsible for delivering high-quality services as part of a delivery team, working collaboratively with clients and customers to meet their needs.

  • Responsibilities:
  • Delivering Oracle Payroll support for customers, including request fulfilment, incident management, problem management, and change activities.
  • Participating in on-call rota for major incidents over weekends and bank holidays, paid overtime accordingly.
  • Undertaking root cause analysis of customer issues, applying fixes where necessary, and managing through to resolution.
  • Managing expectations with customers through change or issue lifecycles.
  • Working with customers to identify and document business requirements.
  • Supporting the design of technological solutions for customers, ensuring best practices are applied, and leading the team to deliver high-quality solutions and services.
  • Overseeing Oracle SRs, ensuring they are managed and chased appropriately with Oracle.
  • Establishing strong relationships with internal and external stakeholders.
  • Providing proactive system enhancements and process workaround solutions.
  • Fully documenting all developed solutions.
  • Supporting customers through testing activities.
  • Staying up-to-date with the Oracle payroll roadmap, new functionality, and releases.
  • Attending internal and external meetings, following up on agreed actions in a timely manner.

Requirements:

  • Excellent knowledge of Oracle HCM modules, particularly payroll.
  • A positive, can-do approach.
  • Passion for delivering excellent customer experiences.
  • Accountability and ownership of work.
  • Ability to work across multiple deliverables.
  • Well-organised and structured approach.
  • Demonstrated tenacity to overcome challenges.
  • Excellent attention to detail.
  • Strong written and verbal communication skills.
  • Excellent analytical skills.
  • Excellent customer relationship management skills.


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