Process Optimization Lead

2 months ago

Handforth, Cheshire East, United Kingdom Pets at Home Group Plc Full time

About the Role

We are seeking a highly skilled Process Optimization Lead to join our team at Pets at Home Group Plc. As a key member of our digital transformation team, you will be responsible for optimizing the colleague utilization of our new omnichannel digital platform, driving continual improvements to create a best-in-class digital pet care experience for our customers.

In this role, you will act as a champion and internal expert regarding set up, data, processes, and workflow. You will define and implement new colleague business systems and processes, ensuring they are documented, robust, and aligned with business goals, and that all colleagues who use them are effectively trained.

Key Responsibilities

  • Develop and implement new processes and workflows to improve colleague utilization and efficiency.
  • Work closely with stakeholders to identify and resolve pain points and implement solutions that meet business needs.
  • Collaborate with the product team to deliver new consumer and business features that enhance the digital pet care experience.
  • Establish insight-led product discovery and requirements, ensuring that these are established collaboratively across the wider team.
  • Build the value case and objectives for colleague development to aid prioritization, functionality, and sequencing.
  • Ensure Enterprise solutions are implemented that can be expanded over time to accommodate wider business use.
  • Manage the transition and demise of legacy systems.
  • Collaborate with cross-functional teams to sign off on product developments and implement associated business readiness activities.
  • Prioritize defect or bug resolution and ensure timely training is conducted for the business teams as new functionality and processes are deployed.
  • Conduct reviews with colleagues to assess improvements to bring into the product backlog for enhancements.

About You

We are looking for a highly skilled and experienced professional who has a proven track record of identifying, implementing, and delivering change across complex organization structures. You will have a strong customer and colleague focus, with a proven record of delivering against customer and colleague needs and objectives.

The ideal candidate will have:

  • Expertise in developing and implementing new processes and workflows.
  • Experience in working in a digital environment, setting objectives, defining requirements, prioritization, and measuring delivery.
  • Strong analytical and problem-solving skills, with the ability to analyze complex scenarios and find suitable solutions.
  • Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders and colleagues.
  • A keen eye for detail and ability to work in a fast-paced, rapid environment.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about optimizing digital platforms and enhancing the digital pet care experience, we encourage you to apply.

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