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Store Operations Manager
2 months ago
About the Role
We are seeking a highly motivated and experienced Store Operations Manager to join our team at London Designer Outlet. As a key member of our store management team, you will be responsible for ensuring the efficient running of the shop floor, delivering exceptional customer service, and driving sales growth.
Key Responsibilities
- Lead by example, embracing our entrepreneurial spirit and inspiring your team through your passion and belief in our brands.
- Ensure the efficient running of the shop floor, achieving the highest levels of customer service, sales, and profit.
- Support the management team in managing all personnel, product, and merchandising functions, business processes, and results for the store.
- Participate in weekly management meetings and other staff meetings, clearly communicating marketing and sales promotions to staff.
- Drive shop floor sales and exceed store targets through motivating the team to achieve these goals, while offering customers an exemplary store journey.
- Foster a positive store experience by treating all customers and colleagues fairly and consistently.
- Support the team in delivering the business strategy, ensuring everyone has received consistent training on product knowledge and store maintenance.
- Achieve company standards and goals for personal sales results, including sales versus budgets, sales per hour, and units per transaction.
- Perform manager-on-duty functions, manage store opening and closing functions, and the sales floor.
- Focus staff on the importance of quality relationships with internal and external customers.
- Ensure staff accountability for building a repeat customer base by providing all customers with unparalleled spirited service.
- Work with the management team to build a talent pool for key positions, including possible successors.
About You
- You'll have a previous track record of supervisory or specialist roles within a premium or luxury brand.
- You'll have previous people management experience with the ability to resolve conflict and unproductive disagreements.
- You'll be an effective communicator with the ability to build relationships with ease.
- You'll be a team player who recognizes and celebrates the contributions and achievements of others.
- You'll be confident in giving feedback that promotes positive behavioral change.
- You will work well with change, being able to quickly adapt and work with pace.
- You will be energetic and authentic, showing a clear presence on the shop floor.
- You'll approach all issues with a 'can-do' approach and act with initiative to find in-store solutions.
About What We Offer
At London Designer Outlet, we understand that the success of our organization is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers the protection, peace of mind, and flexibility designed to support our associates – both at home and at work.
