Account Advisor
3 weeks ago
We are seeking a highly motivated and organized individual to join our First Response Team as an Account Advisor. As a key member of our team, you will be responsible for handling inbound and outbound calls, gathering client information, and setting up new files using our Proclaim case management system.
Key Responsibilities:
- Manage client interactions to take full instructions and assess potential claims
- Gather required information and documentation from clients
- Set up new files using Proclaim case management system
- Perform various tasks as assigned
- Maintain a professional call handling technique
Personal Specification:
- Previous experience in a call centre or phone-based customer service environment is preferred
- Proficiency in Microsoft Office programs and data entry skills
- Experience within a law firm would be beneficial
Job Details:
- Full-time, permanent position
- Salary: £19,000.00-£21,000.00 per year
- Bonus scheme and performance-based bonuses
- On-site parking available
- Monday to Friday schedule
Requirements:
- GCSE or equivalent qualification
- Ability to commute to Wavertree
Work Location: In person
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