Technical Support Specialist

3 weeks ago


Maidenhead, Windsor and Maidenhead, United Kingdom Dahua UK & Ireland Full time
Job Summary

We are seeking a highly skilled Technical Support Engineer to join our team at Dahua UK & Ireland. This role is an excellent opportunity for individuals who have experience in technical support and want to work with cutting-edge video surveillance equipment.

The successful candidate will be responsible for providing technical support to customers, including responding to queries on product usage, troubleshooting issues, and collaborating with the R&D team to resolve complex problems.

Main Responsibilities
  • Technical Support: Provide expert advice to customers on all aspects of video surveillance equipment, including responding to technical queries, diagnosing faults, and undertaking repair of equipment.
  • Product Development: Collaborate with the R&D team to improve product quality and performance, gathering feedback from customers and market research to inform product development.
  • Customer Service: Deliver exceptional customer service, ensuring that customers receive timely and effective support to meet their needs.
Required Skills and Qualifications
  • Degree in Engineering: A bachelor's degree in engineering or a related field is essential for this role.
  • Technical Knowledge: Strong knowledge of CCTV, alarm, access control, door entry, video conference, VMS, cloud storage, video wall, video/audio matrix, network, and AIoT products is required.
  • Language Skills: Proficiency in Chinese Mandarin and English is necessary, as you will need to coordinate with the UK local team and HQ in China.
  • Communication Skills: Excellent communication skills are essential for this role, as you will need to communicate effectively with customers, colleagues, and stakeholders.

Estimated Salary: £35,000 - £45,000 per annum, depending on experience.



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