IT Service Desk Technician
2 weeks ago
We are currently seeking a talented Junior Support Analyst to join our Technical Support Department at CV-Library in Bath, Somerset. As a Junior Support Analyst, you will play a crucial role in managing our client's customer support infrastructure.
Your primary responsibilities will include logging incoming support calls, ensuring support calls are taken promptly, and managing support calls to ensure timely response and resolution. You will also liaise with customers to progress open calls for other members of the support department.
This is an excellent opportunity for a motivated and enthusiastic individual to develop their skills in MS product support and work on complex technical challenges. If you are a customer-centric individual with excellent technical acumen and communication skills, we encourage you to apply.
**Requirements:**
- Up to two years of experience in a customer-centric IT support role
- Excellent English communication skills (written and verbal)
- Proficiency in Office 365
- Windows support experience
**Benefits:**
- A competitive salary of £25,000 - £30,000 per annum
- A company pension scheme (Standard Life)
- A profit share bonus based on company performance
- A company healthcare scheme after six months
- A fantastic office location by the Portishead Marina
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