Service Design and Transition Manager

2 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom BJSS Full time
About the Role

We are seeking a highly skilled Service Design and Transition Manager to join our team at BJSS. As a key member of our Service Management function, you will play a critical role in shaping our service design and transition strategy.

Key Responsibilities

As a Service Design and Transition Manager, you will be responsible for:

  • Thought Leadership
    • Providing input to our Managed Service Design and Transition Strategy
    • Helping to develop robust and repeatable templated Service Design, Transition & Acceptance processes
    • Aligning Service Design and Transition to business processes
  • Objectives
    • Creating a set of artefacts that can be repeatedly used across multiple clients to ensure a high level of quality and consistency are achieved for Service Discovery, Design and Transition
  • People Management
    • Providing support and mentoring to those who join the Service Design and Transition function
  • Raising awareness of BJSS (Managed Services)
    • Supporting the raising awareness of BJSS (Managed Services) both internally and externally by being involved in both internal and external events and other forms of communication
  • Collective Management Responsibilities
    • Supporting Recruitment
    • Learning & Development
    • Academy Support
    • Events & Marketing
    • Business Development, Bids & Pre-sales
    • Providing Service Management and Managed Service consultancy for perspective client engagements
    • Working with the wider business and supporting the early involvement of Managed Service in client conversations
    • Flexibility to work in a Service Delivery Manager operational role across a number of Managed Service engagements, varying in specialism and discipline, as per client and project demands
    About You

We are looking for a candidate who:

  • Leads by example
  • Takes responsibility and has a mind-set for continuous improvement
  • Has strong interpersonal skills and can listen to others
  • Has good presentation skills both written and verbal
  • Can inspire and motivate team members
  • Can provide effective feedback
  • Can mentor and guide team members
Experience

We are looking for a candidate with:

  • Deep and wide experience of ITIL service process architecture, service design, service transition and implementation in large-scale service management organisations
  • Experience in Service Operations across a range of Managed Services engagements
  • End-to-end and appropriate Managed Services architecture and design that meets the customer's needs including creation and delivery of presentations and supporting bid material
  • A track record in delivering Continuous Service Improvements
  • Experience with a wide range of service management toolsets
  • Wide ranging experience of Design and Implementing new service structures
Perks

We offer a range of benefits, including:

  • Flexible benefits allowance – you choose how to spend your allowance (additional pension contributions, healthcare, dental and more)
  • Industry leading health and wellbeing plan - we partner with several wellbeing support functions to cater to each individual's need, including 24/7 GP services, mental health support, and other
  • Life Assurance (4 x annual salary)
  • 25 days annual leave plus bank holidays
  • Hybrid working - Our roles are not fully remote as we take pride in the tight knit communities we have created at our local offices. But we offer plenty of flexibility and you can split your time between the office, client site and WFH
  • Discounts – we have preferred rates from dozens of retail, lifestyle, and utility brands
  • An industry-leading referral scheme with no limits on the number of referrals
  • Flexible holiday buy/sell option
  • Electric vehicle scheme
  • Training opportunities and incentives – we support professional certifications across engineering and non-engineering roles, including unlimited access to O'Reilly
  • Giving back – the ability to get involved nationally and regionally with partnerships to get people from diverse backgrounds into tech
  • You will become part of a squad with people from different areas within the business who will help you grow at BJSS
  • We have a busy social calendar that you can choose to join– quarterly town halls/squad nights out/weekends away with families included/office get togethers
  • GymFlex gym membership programme

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