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Business Process Analyst
2 months ago
About the Role
At Unite Students, we strive to create a Home for Success for our students, leveraging technology and data to empower them to find their ideal living space and have a great experience throughout their student life.
The Business Analyst team plays a vital role in our organization by bridging the gap between business needs and technology solutions. The Business Analyst position is responsible for understanding the company's objectives and translating them into actionable requirements for Business Change and IT projects/initiatives.
The Business Analyst will follow the Unite best-practice approach and methodology to drive quality and consistency of deliverables across projects/initiatives.
Key Responsibilities
- Work with the business to thoroughly understand our people, processes, and technology, driving excellence across all three using best practices, tools, and standards to drive quality and consistency of deliverables across projects/initiatives.
- Map end-to-end business processes and identify efficiency opportunities, including removal of non-value-added wastes, automating data flows, and integrating systems.
- Facilitate discovery and improvement workshops, gather functional business (and non-functional) requirements, and translate them into technical requirements.
- Ensure full traceability of requirements from sign-off through to solution design and development.
- Build business cases to detail efficiency benefits realization through return on investment and payback period.
- Design and support user testing and acceptance criteria, as well as facilitate the adoption of implemented solutions.
- Maintain effective communication with all project, business, and IT stakeholders, providing regular updates and addressing concerns.
- Identify and mitigate project risks and issues, proactively seeking solutions to keep projects on track. Escalate to senior leadership as needed.
- Share best practice and be principled in pursuit of delivering a world-class student and employee experience.
About You
- Extensive experience in business process design and facilitation.
- Business Process Modelling experience and proficiency in business analysis tools and methodologies.
- Experience in both Agile and Waterfall methodologies.
- Showcase good analytical and evaluating skills, including:
- Ability to collect, interpret, and analyze data.
- Gathering functional business requirements and translating to technical terms.
- Identification, prioritization, and delivery of process efficiencies.
- Design and facilitation of Improvement Workshops.
- Benefits definition and realization.
- Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.
- Curiosity and tenacity to explore beyond the immediate circumstances to identify further improvements.
- Proactively work with all relevant stakeholders to identify areas for continuous improvement.
- Ability to manage and prioritize workload.
- Basic understanding of data protection legislation and experience of developing and maintaining a team environment where personal data is kept protected, confidential, and secure.
Desirable Qualities
- Oracle and Salesforce experience.
- Familiarity with SaaS-based platforms.
- Certification in Business Analysis (e.g., CBAP).
- Familiarity with PBSA.
- Project management skills to deliver quality deliverables and provide regular updates/reports to management.
