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Senior Portfolio Manager

2 months ago

Watford, Hertfordshire, United Kingdom ASOS Full time

Job Description

About the Team

The Customer Improvement & Change function is responsible for managing and delivering change within the Customer Care department. The team works closely with key partners to ensure successful change implementation.

The Details

The Senior Portfolio Manager will lead the Change Delivery team to deliver all change activities that support the wider ASOS strategic goals. This includes providing guidance and support to teams to successfully deliver change into frontline operations.

Key Responsibilities

  • Develop and maintain a holistic view of all change impacting Customer Care.
  • Oversee the central change roadmap for strategic and BAU change.
  • Build a strong governance structure across the CC portfolio of change to provide visibility and enable key decisions.
  • Represent the voice of the CC Operation to the wider business and ensure consideration and impact are understood.

Requirements

  • Excellent relationship management and ability to manage expectations at a senior level.
  • Experience with portfolio governance, prioritisation, and resource planning.
  • Qualified Practitioner in Change Management/Project Management.
  • Experience working in fast-paced waterfall and agile project environments.

What We Offer

  • Employee discount.
  • ASOS Develops (personal development opportunities).
  • Flexible benefits allowance.
  • Private medical care scheme.