Insurance Administrator Specialist
12 hours ago
We are seeking an exceptional professional to join our Commercial Niche Practice Team in Ipswich. As a key member of our team, you will be responsible for delivering top-notch customer service, retaining valued clients, and supporting Account Executives in winning new clients as part of our growth strategy.
The ideal candidate will have prior experience handling clients in a broking environment, risk awareness when handling customer information, and a 100% customer-centric approach. They will also possess strong attention to detail, excellent communication and interpersonal skills, and proficiency in MS Office.
This is a hybrid role with 2 days in the office and 3 days from home, offering a competitive salary, great teams, and exciting career opportunities. We also offer a wide range of benefits, including minimum of 25 days holiday, defined contribution pension scheme, life insurance, income protection, health cash plan or private medical insurance, and many more...
Key Responsibilities:
- Build relationships with clients, elevating yourself to a 'trusted advisor' status.
- Prepare quality, accurate client documents, obtain renewal terms, and seek to provide alternative quotations to deliver the best outcome for clients.
- Handle any mid-term adjustments in a proactive and responsive manner.
- Ensure all client details are recorded accurately and entered onto the system.
- Expertly handle queries about client policies; whether it's with your client directly or their insurers.
- Confirm cover with relevant insurers, process policies, and chase up outstanding documentation as necessary.
- Prepare debit notes and summaries of cover whilst ensuring the secure delivery of policy documentation from insurers. Check the documentation prior to sending to your clients with a keen eye for detail.
- Take care of account queries and credit control matters promptly, highlighting any concerns where needed.
- Align with key legal and regulatory policies, safeguarding you and the business.
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