Insurance Protection Specialist

3 days ago


Ipswich, Suffolk, United Kingdom Gallagher Full time
Company Overview

Gallagher is a leading global insurance brokerage with a long history of innovation and commitment to excellence. Our team has extensive experience in the H&L sector, serving numerous organizations with assets and operations both in the UK and globally.

About the Role

We are seeking an experienced Insurance Administrator to join our Commercial Niche Practice Team in Ipswich. As an Insurance Protection Specialist, you will be responsible for providing exceptional customer service, retaining valued clients, and assisting Account Executives in winning new clients as part of our growth strategy.

Key Responsibilities
  • Build strong relationships with clients, elevating yourself to a trusted advisor status
  • Prepare accurate client documents, obtain renewal terms, and provide alternative quotations to deliver the best outcome for clients
  • Handle mid-term adjustments proactively and respond promptly to client queries
  • Ensure all client details are recorded accurately and entered onto the system
  • Expertly handle queries about client policies, whether directly with the client or their insurers
  • Confirm cover with relevant insurers, process policies, and chase up outstanding documentation as necessary
  • Prepare debit notes and summaries of cover while ensuring secure delivery of policy documentation from insurers
  • Take care of account queries and credit control matters promptly, highlighting any concerns where needed
Requirements
  • Prior experience handling clients in a broking environment (Claims / Personal Lines etc) would be an advantage
  • Risk aware in handling customer information
  • 100% customer-centric approach, always focused on the best possible outcome for our customers
  • Cert CII qualification would be an advantage
  • Educated to GCSE standard or equivalent, with knowledge of the commercial insurance industry
  • Process, task, and deadline-focused, taking initiative and anticipating clients' and team's needs
  • Outstanding communication and interpersonal skills, confident in building and maintaining rapport
  • Strong attention to detail
  • Proficient in MS Office, and Acturis experience would be advantageous
  • Eligible to work in the UK
Benefits
  • A competitive salary of £25,000 - £35,000 per annum, depending on experience
  • Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days
  • Defined contribution pension scheme, with Gallagher contributing to it
  • Life insurance paying 4x basic annual salary, with options to top up
  • Income protection covering up to 50% of annual income, with options to top up
  • Health cash plan or Private medical insurance
About Us

Gallagher values inclusion and diversity, committing to sustainability and supporting the communities where we live and work. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.



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