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Cruise Sales Specialist

2 months ago

Redruth, Cornwall, United Kingdom Voyage By Luna Full time
Cruise Coordinator Job Description

Voyage By Luna is seeking a skilled Cruise Coordinator to join our team. As a Cruise Coordinator, you will play a crucial role in guiding our clients through their cruise experiences with precision and enthusiasm.

Key Responsibilities:
  • Conduct in-depth research to curate customized cruise packages for clients, ensuring their travel dreams come to life.
  • Identify and understand clients' needs, striving to exceed their expectations by providing top-notch service and information.
  • Develop lasting relationships with clients through open and engaging communication, establishing trust as their go-to cruise expert.
  • Deliver accurate, complete, and valid travel documents to clients, ensuring a seamless booking process.
  • Address and resolve client complaints efficiently, offering suitable solutions within specified timeframes and ensuring follow-up until resolution.
  • Maintain meticulous records of client interactions, process accounts, and organize important documents.
  • Adhere to communication protocols, guidelines, and policies to ensure a consistent and professional client experience.
  • Utilize social media and other platforms to showcase current cruise deals and perks, enticing potential travelers with exciting opportunities.
Qualifications and Skills:
  • Possess access to a smartphone, laptop/desktop, and tablet for efficient remote work.
  • Embrace a customer-oriented mindset, adapting responses to cater to different client personalities.
  • Display a strong self-starter mentality, eagerly seeking opportunities for personal and professional growth.
  • Showcase the ability to multitask, prioritize tasks effectively, and manage time efficiently in a dynamic environment.

If you're passionate about travel, love communicating with people, and thrive in a fast-paced, ever-evolving industry, we invite you to join our team as a Cruise Coordinator. Your expertise will help travelers embark on unforgettable journeys, making their cruise dreams a reality. Start your voyage with us today.