Support Solutions Expert

4 days ago


Watford, Hertfordshire, United Kingdom CV-Library Full time
About the Role

We are seeking a highly skilled Support Solutions Expert to join our Customer Support & Services organisation. The successful candidate will be responsible for influencing product design for support and developing cost-effective solutions for our global customers.

This is an exciting opportunity to work in an integrated project team environment during the product's design and development phase, exploiting your through-life support knowledge and capabilities to satisfy customers' support requirements and support-related business objectives.

You will act as a focus within the project for progressing design for support objectives and the exploitation of new and existing technologies to facilitate through life support.

As a key member of our team, you will work alongside other functions such as Reliability, Human Factors, Training, and Technical Authors to deliver exceptional results.

The ideal candidate will have a strong track record in the application of Supportability Engineering techniques, including Level Of Repair Analysis (LORA), Maintenance Task Analysis (MTA), and Life Cycle Cost (LCC) analysis.



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