Commercial Maintenance Operations Manager
3 weeks ago
Are you a seasoned professional in commercial building maintenance?
We are recruiting an Area Account Manager to oversee multiple key commercial properties in Manchester and Leeds for an established, stable building maintenance contractor. This role involves providing exceptional customer service, managing a team, and reporting directly to the director.
The ideal candidate will have experience managing multi-site contracts, a strong understanding of P&L and budgets, and excellent written and verbal communication skills. If you're a team player with a commitment to delivering high-quality results, this could be the opportunity for you.
Main Responsibilities:
- Ensure client satisfaction levels are consistently high by developing the contract to increase portfolio/contract responsibilities.
- Meet contractual levels, maintain a deep understanding of the contract, and present it in monthly review meetings with the senior management team.
- Ensure contractually agreed KPIs / SLAs are achieved.
- Attend strategic contractual/operational meetings with the client as required.
- Lead the site team to successful completion of all reactive and PPM works orders, meeting KPIs and SLAs.
Requirements:
- Recognised electrical or mechanical qualification.
- Proven experience in managing multi-site businesses.
- Strong financial understanding of P&L and budgets.
- Excellent problem-solving skills and ability to prioritise tasks under pressure.
- Strong people management skills and excellent written and verbal communication skills.
Company: CBW Staffing Solutions
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