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Commercial Operations Manager
2 months ago
At Tbwa Chiat/Day Inc, we strive to create a work environment that values diversity, equity, and inclusion. We aim to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long-term success.
The Commercial Operations Manager will oversee commercial operations, managing and negotiating client contracts and building relationships both with our clients and across the business.
This is a hybrid working role reporting to our VP, Group Commercial Affairs. Occasional international travel may be required.
Responsibilities
- Business Partnering - promoting excellent relationships with internal team members and senior management and provides regular status updates.
- Contract Management - lead negotiations and management of client contracts (MSAs and SOWs), ensuring they align with our requirements whilst maintaining standards.
- Collaborate with legal and operational teams to draft, review, and finalise client agreements.
- Relationship Management - develop relationships with clients and partners to ensure customer satisfaction and foster long-term collaborations, while addressing and resolving any concerns or issues raised.
- Problem Solving - analyse information to solve problems and present proposed solutions to Management.
What skills and experience you bring to the role
- Excellent organizational, negotiation, and communication skills
- Ability to solve problems, analyse information and achieve quality standards
- Strong analytical and financial management abilities.
- Flexible and able to operate in a dynamic, fast paced environment
- Extensive experience in the healthcare industry is helpful, and demonstrable experience of working within Experiential, Learning or Employee Engagement services would be advantageous
Package and benefits
- Great compensation package
- Company bonus scheme
- Company pension plan
- Private health insurance
- Life assurance
- Cycle to work scheme
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