Resident Liaison Officer
3 weeks ago
Actaris Site Services is seeking an experienced Resident Liaison Officer to work on sites based in East London. This is a 30-week contract.
Key Responsibilities:
- Manage appointments and schedules with residents.
- Handle resident complaints and issues with professionalism and efficiency.
- Maintain property records and conduct validation and customer satisfaction surveys.
- Facilitate communication between stakeholders for a seamless project experience.
- Work proactively to minimize disruption to residents and establish positive relationships with all parties involved.
Requirements:
- Previous experience as a Resident Liaison Officer (RLO) is essential, with 1-2 years of experience.
- Occupied refurbishment knowledge is desirable.
- Strong health and safety knowledge.
- Exceptional communication skills and ability to work collaboratively.
- IT proficiency and adaptability to on-site operations.
- Ability to work independently and as part of a team.
- Strong interpersonal skills and a proactive attitude.
- Ambitious, innovative, and self-motivated.
- Driving license.
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