Resident Liaison Officer

3 weeks ago


Manor Park, United Kingdom Actaris Site Services Full time
Job Description

Actaris Site Services is seeking an experienced Resident Liaison Officer to work on sites based in East London. This is a 30-week contract.

Key Responsibilities:

  • Manage appointments and schedules with residents.
  • Handle resident complaints and issues with professionalism and efficiency.
  • Maintain property records and conduct validation and customer satisfaction surveys.
  • Facilitate communication between stakeholders for a seamless project experience.
  • Work proactively to minimize disruption to residents and establish positive relationships with all parties involved.

Requirements:

  • Previous experience as a Resident Liaison Officer (RLO) is essential, with 1-2 years of experience.
  • Occupied refurbishment knowledge is desirable.
  • Strong health and safety knowledge.
  • Exceptional communication skills and ability to work collaboratively.
  • IT proficiency and adaptability to on-site operations.
  • Ability to work independently and as part of a team.
  • Strong interpersonal skills and a proactive attitude.
  • Ambitious, innovative, and self-motivated.
  • Driving license.


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