Night Guest Service Agent
4 weeks ago
At Hilton Hotels, we are committed to delivering exceptional guest experiences.
As a Night Guest Service Agent, you will be responsible for providing reception services to our guests, ensuring a seamless and memorable experience from check-in to check-out.
Key Responsibilities:
- Provide exceptional guest service, responding to queries and resolving issues in a timely and efficient manner.
- Ensure an efficient reception experience, including check-in and check-out procedures, and complete audits as required.
- Communicate effectively with the Night Manager, sharing relevant feedback from guests and other departments.
- Take and deliver food and drinks orders, demonstrating exceptional customer service and creating memorable experiences for our guests and colleagues.
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties.
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
- Comply with hotel security, fire regulations, and all health and safety legislation.
- Follow company brand standards.
Requirements:
- Previous experience in a customer-focused industry.
- Positive attitude and good communication skills.
- Commitment to delivering a high level of customer service.
- Excellent grooming standards.
- Calm, efficient, and organized with great attention to detail.
- Ability to multi-task while maintaining a positive attitude when working with a guest.
- Professional manner with an emphasis on hospitality and guest service.
- Ability to work on your own and as part of a team.
- Competent level of IT proficiency.
At Hilton Hotels, we believe that every job makes the stay.
We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there's an extraordinary person working to make each stay magical.
Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company
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