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Desktop Support Specialist

2 months ago


Knaphill, Surrey, United Kingdom Chameleon IT Solutions Full time

Contract 2nd Line Desktop and End User Support Specialist Required

Chameleon IT Solutions seeks an experienced 1st / 2nd line support specialist with the following must-have skills and experience:

Minimum Requirements:

  1. Minimum of 3 years of commercial 1st / 2nd line support experience

Job Role:

Act as 1st / 2nd line support specialist within a global enterprise support team using JIRA helpdesk to manage requests and incident tickets ensuring they are resolved in a timely manner, meeting quality standards.

Provisioning and support of IT related equipment.

Support on-site activities aligned to the Workplace role including but not limited to IT deskside support, IT Hardware maintenance and decommission of IT assets.

Technical Expertise:

  • Microsoft Windows operating system (Windows 10/11) - working knowledge of build, configuration and registry settings.
  • Application deployment via Endpoint central / Intune.
  • Microsoft Office suite - configuration, templates, macros, add-ins, advanced features and user preference configuration.
  • Office 365, Teams, Exchange Online, OneDrive and SharePoint.
  • Multifactor Authentication (MFA) - Okta user administration / Microsoft Authenticator.

Desirable Skills:

  • Some knowledge/experience with servers & networking equipment.