IT Service Management Specialist

1 week ago


Buckinghamshire, United Kingdom Ernest Gordon Recruitment Limited Full time
Job Description:

We are seeking a certified ServiceNow Implementer to lead impactful IT Service Management projects and deliver innovative solutions for a wide range of clients. As the lead consultant on ServiceNow engagements, you will work with clients to design, configure, and customize IT Service Management tools to maximize their efficiency and business value.

The role requires a strong background in ITIL best practices, consulting skills, and a track record of delivering innovative solutions. You will gather and assess customer requirements, design service management solutions, and configure ServiceNow to optimize performance. Additionally, you will lead discovery activities, provide strategic recommendations, and deliver high-quality results on time and within budget, all while ensuring client satisfaction.

This is an exciting opportunity to join a forward-thinking team where your expertise in ServiceNow and ITIL can drive business performance and innovation.

The Role:
• Design and implement ServiceNow solutions that align with ITIL best practices
• Lead engagements, from requirements gathering to solution delivery
• Optimize ServiceNow configurations for performance, capability, and sustainability

The Person:
• Certified ServiceNow Implementer with deep architectural knowledge
• ITIL certified with expertise in IT Service Management
• Strong consulting and communication skills, with experience working with senior stakeholders

We offer a competitive salary of £60,000 to £65,000, plus autonomy and company benefits. The role is based in Buckinghamshire, with 4 days a week remote work arrangement.

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