Senior Quality Assurance Lead

7 days ago


London, Greater London, United Kingdom Macro Full time

At Macro, we are seeking a highly skilled Senior Quality Assurance Manager to drive process improvements of our quality, health, safety and environmental management systems. As the lead of our quality assurance team, you will act as our quality assurance expert to implement our management systems.

The successful candidate will have experience in managing risk registers and implementing risk management processes across operations, driving robust processes to identify and mitigate risk. You will also provide support and advice to regional Operational teams, FM consultancy, FM24 Helpdesk and the global Executive team.

Main Responsibilities:

  1. Quality Management System Implementation: Coordinate annual and periodic management reviews of the Quality Management Systems aligned with our ISO certifications.
  2. Audit Scheduling: Create and coordinate the annual audit/inspection schedule.
  3. New Contract Mobilisation: Support central teams and operational teams on new contract mobilisations, including the creation of contract specific playbooks.
  4. Training and Development: Train Macro staff in use of management systems.
  5. Quality Performance Metrics: Produce monthly reports covering quality performance metrics (the Quality League Table).
  6. Health, Safety, Environmental and Quality Objectives: Communicate and support Health, Safety, Environmental and Quality objectives and implement at contract level.
  7. Data Analysis: Support the QHSEW/responsible business department to provide more effective analysis of data to enable continual improvement.

The ideal candidate will possess excellent organisational skills, prioritisation and planning skills, good record management skills and excellent computer skills, including Microsoft Office suites and an ability to adapt to learn new software.

We offer a competitive salary of £55,000 - £65,000 per annum, depending on experience, plus benefits.



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