Concession Store Operations Manager
1 day ago
In this exciting role as a Concession Deputy Store Manager, you will play a crucial part in the success of our Mamas & Papas concession store at Bluewater within M&S. You will work closely with the Concession Manager to oversee the daily operations, team management, and customer experience.
Key Responsibilities:- Lead and motivate a team of Supervisors and Sales Assistants to deliver exceptional customer service and achieve sales targets.
- Support the Concession Manager in managing store operations, including stock management, visual merchandising, and store displays.
- Work collaboratively with the wider Mamas & Papas team to drive business growth and improve overall performance.
- At least 2 years' experience in a supervisory or management role, preferably in retail or a similar industry.
- Excellent leadership and communication skills, with the ability to motivate and inspire a team.
- A strong understanding of customer service principles and the ability to deliver high-quality experiences.
- Familiarity with stock management, visual merchandising, and store displays.
- A competitive salary of £40,000 - £50,000 per annum, depending on experience.
- 33 days' holiday, increasing to 40 days with service, plus bank holidays.
- A comprehensive benefits package, including company pension contribution, buy and sell holiday schemes, and significant staff discounts.
- Ongoing training and development opportunities to support your career growth.
Mamas & Papas is an award-winning retailer of baby and nursery products, with a reputation for excellence and customer satisfaction. We are committed to providing a supportive and inclusive working environment, where all employees feel valued and empowered to succeed.
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