Concession Store Operations Manager

1 day ago


Dartford, Kent, United Kingdom Mamas & Papas Full time
Job Summary:

In this exciting role as a Concession Deputy Store Manager, you will play a crucial part in the success of our Mamas & Papas concession store at Bluewater within M&S. You will work closely with the Concession Manager to oversee the daily operations, team management, and customer experience.

Key Responsibilities:
  • Lead and motivate a team of Supervisors and Sales Assistants to deliver exceptional customer service and achieve sales targets.
  • Support the Concession Manager in managing store operations, including stock management, visual merchandising, and store displays.
  • Work collaboratively with the wider Mamas & Papas team to drive business growth and improve overall performance.
Requirements:
  • At least 2 years' experience in a supervisory or management role, preferably in retail or a similar industry.
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team.
  • A strong understanding of customer service principles and the ability to deliver high-quality experiences.
  • Familiarity with stock management, visual merchandising, and store displays.
What We Offer:
  • A competitive salary of £40,000 - £50,000 per annum, depending on experience.
  • 33 days' holiday, increasing to 40 days with service, plus bank holidays.
  • A comprehensive benefits package, including company pension contribution, buy and sell holiday schemes, and significant staff discounts.
  • Ongoing training and development opportunities to support your career growth.
About Us:

Mamas & Papas is an award-winning retailer of baby and nursery products, with a reputation for excellence and customer satisfaction. We are committed to providing a supportive and inclusive working environment, where all employees feel valued and empowered to succeed.



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