Operations Director

2 weeks ago

SunburyonThames, Surrey, United Kingdom Cast UK Limited Full time

Operations Manager Job Description

We are seeking an experienced Operations Manager to join our team at Cast UK Limited. As an Operations Manager, you will be responsible for managing the service in line with customer expectations and KPIs.

Key Responsibilities:

  • Report daily spend & service analysis to General Manager using designated Contract Performance Reports.
  • Manage the service in line with customer expectations and KPIs.
  • Answer customer queries via email and phone, problem-solving and communicate all issues with the General Manager as required.
  • Ensure all drivers are in full uniform and deliver this within the uniform budget.
  • Drive and enforce company standards and protocols and ensure they are being met.
  • Monitor all driver rotas and ensure holidays are covered whilst not exceeding set salary budgets.
  • Deliver and maximise on each contract.
  • Oversee and utilise all systems and software to manage driver behaviour - take any actions to correct driving issues and speeding.
  • Work closely with internal teams and make sure all the correct van and driver information is shared to ensure smooth booking and allocating across the business.

Requirements:

  • Proven experience in Operations Management and a passion for logistics & operations.
  • Ability to be decisive and work in a fast-paced environment.
  • The ability to bring your team along on a journey of change.
  • Strong Excel skills.
  • Strong leadership and ability to work autonomously.
  • Excellent organisational and leadership skills.
  • Ability to manage and motivate a diverse team.
  • Strong problem-solving and decision-making abilities.
  • Excellent communication and interpersonal skills.
  • Flexibility to work in a fast-paced, dynamic environment.

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