Executive Director of Contract Operations
2 weeks ago
Role: Executive Director of Contract Operations
About the Company: Cast UK Limited is a leading executive consultancy providing national recruitment solutions to clients and candidates.
Key Responsibilities:
- Oversee and manage multiple large contracts to ensure delivery of KPIs and maintain excellent customer relationships.
- Act as the primary point of contact for key clients, managing expectations and ensuring customer satisfaction.
- Lead and support Operations Managers responsible for day-to-day operations, ensuring seamless service delivery by a large team of drivers.
- Manage budgets, track financial performance, and ensure cost-effectiveness across all contracts.
- Lead contract negotiations, renewals, and expansions, maximizing revenue from existing contracts while exploring new opportunities.
Requirements:
- Proven experience in a senior management role within the logistics or contract distribution sector.
- Strong operational, commercial, and financial acumen, with a track record of managing multimillion-pound contracts.
- Excellent customer service skills, with experience managing and nurturing client relationships.
- Strong people management skills, with experience in leading, developing, and motivating large teams.
- A solutions-oriented mindset with the ability to think strategically and make sound decisions under pressure.
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