Regional Credit Controller

4 weeks ago

Chertsey, Surrey, United Kingdom OKB KONE plc Full time
Job Title: Regional Credit Controller

The Regional Credit Controller is a key role within the OKB KONE plc organization, responsible for managing debtors and ensuring timely payments are made. This position reports into the Service Regional Collections Manager and is a critical part of the company's credit management team.

Responsibilities:
  • Manage debt accounts to ensure timely payments are made and outstanding issues are resolved.
  • Collect debt within set targets and actively chase outstanding monies.
  • Identify, record, and process end-to-end dispute resolution.
  • Conduct collection calls in a structured way and update and maintain notes in multiple systems.
  • Manage customers with complex billing requirements across multiple sites.
  • Record invoice disputes in the credit management system.
  • Resolve invoice disputes through investigation and root cause analysis.
  • Process credit and credit re-bill requests in the system as required.
  • Responsible for account reconciliations end-to-end AR.
  • Attend regular regional debt calls and ledger reviews.
Requirements:
  • At least two years' experience of Credit Control and Debt Collection or Customer Service dispute resolution.
  • Comfortable working in a high-volume and fast-paced environment.
  • Service background is desirable.
  • Good communication skills in both written and spoken English.
  • User knowledge of SAP is desirable.
  • Sound IT skills - Intermediate Excel (Pivot Tables, VLOOKUP).
  • Competent negotiator and influencer.
  • Detail-focused.
  • Collaborative team player and able to work independently.
Benefits:
  • 25 Days Holiday
  • Company Pension Scheme
  • Employee Assistance Programme
  • PDI
  • Life Assurance
  • Cycle to Work Scheme
  • Quarterly Commission

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