Regional Credit Controller

1 month ago

Chertsey, Surrey, United Kingdom OKB KONE plc Full time
Regional Credit Controller Job Description

The Regional Credit Controller plays a crucial role in the Service Regional Collections Manager's team, responsible for conducting collection activities, managing debtors, and ensuring timely payments are made. This position involves reconciling accounts, resolving account queries, and recovering aged debt for regional customers.

Key Responsibilities:
  • Take ownership of debt accounts to ensure timely collection and resolution of outstanding issues.
  • Meet set targets for debt collection and actively chase outstanding monies.
  • Identify, record, and process end-to-end dispute resolution.
  • Conduct structured collection calls and update notes in multiple systems.
  • Manage customers with complex billing requirements across multiple sites.
  • Record invoice disputes in the credit management system.
  • Resolve invoice disputes through investigation and root cause analysis.
  • Process credit and credit re-bill requests in the system as required.
  • Perform account reconciliations end-to-end for AR.
  • Attend regular regional debt calls and ledger reviews.
Requirements:
  • At least two years' experience in Credit Control and Debt Collection or Customer Service dispute resolution.
  • Comfortable working in a high-volume, fast-paced environment.
  • Service background is desirable.
  • Excellent communication skills in both written and spoken English.
  • User knowledge of SAP is desirable.
  • Sound IT skills, including intermediate Excel (Pivot Tables, VLU).
  • Competent negotiator and influencer.
  • Detail-focused and collaborative team player.
Benefits:
  • 25 Days Holiday
  • Company Pension Scheme
  • Employee Assistance Programme
  • PDI
  • Life Assurance
  • Cycle to Work Scheme
  • Quarterly Commission

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