Family Support Assistant

3 days ago


Stafford, Staffordshire, United Kingdom Staffordshire County Council Full time

About the Role

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This position offers an exciting opportunity to work as part of our Community Hub team, providing a supportive and welcoming environment for families and individuals in need.

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Main Responsibilities

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You will be responsible for managing incoming calls, emails, and enquiries about our services, registering new service users, and signposting them to relevant activities and provision within the district. You will also provide excellent customer care and a professional reception service, meeting and welcoming families, children, and young people into our Community Hubs.

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Requirements

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To be successful in this role, you will have good organisational skills, experience of using a wide range of IT systems, including MS Office, and excellent communication skills. You will also require a flexible approach to work, with the ability to prioritise tasks and adapt to changing situations.

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Benefits

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We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience, and a comprehensive benefits package, including a pension scheme, holiday entitlement, and opportunities for career development.

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About Us

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We are Staffordshire County Council, a local authority committed to delivering high-quality services to our communities. We strive to create a supportive working environment where employees can achieve their full potential and maintain a healthy work-life balance.



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