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Reception and Engagement Officer

1 month ago

Market Rasen, Lincolnshire, United Kingdom Acis Group Full time
About Acis Group

We are a leading provider of affordable homes and services in the East Midlands, Yorkshire, and the Humber. Our mission is to support individuals and communities to achieve their full potential.

Job Title: Support and Engagement Coach

We are seeking a highly motivated and experienced Support and Engagement Coach to join our team. As a Support and Engagement Coach, you will play a key role in helping individuals and communities to access our services and achieve their goals.

Key Responsibilities:
  • Work with local groups, organisations, and partners to identify and recruit new people to our services.
  • Identify and coordinate new routes to market to increase engagement and participant numbers.
  • Proactively promote and market our services to ensure people know what we offer and how they can sign up.
  • Provide a clear overview of support needs and work with customers on an individual and group basis to assess their skills, barriers, and challenges.
  • Support customers to produce a personalised action plan and ensure the hub is buzzing with activity.
  • Ensure site cover is in place at all times of opening and follow up with customers to ensure satisfaction.
  • Work as part of the wider engagement team to ensure cover at events, hubs, and activities as required.
Requirements:
  • General awareness of health and safety and building management.
  • Comfortable working with people 1-2-1 and in groups.
  • Strong communication and customer service skills.
  • Ability to work as a team, under pressure, and in a fast-paced environment.
  • Good understanding of the barriers faced by people and the solutions that may benefit them.
  • Ability to work collaboratively with others.
  • Good IT skills with attention to detail.
What We Offer:
  • Generous holiday entitlement.
  • Enhanced pension contributions.
  • Opportunity to undertake professional training.
  • Staff benefits with Paycare.
  • Benefits with Acis Perkz.
  • Employee recognition scheme.
  • Long service awards.
  • Cycle to work scheme.
  • Enhanced sick pay scheme.
  • Enhanced maternity and paternity scheme.
  • Employee Assistance Programme.
  • Professional membership subscription.
  • Death in service benefit.

Please note that you will be required to pass an Enhanced DBS Check due to the nature of the role and the people you may be working with.