Technical Support Professional

2 days ago


Market Harborough, Leicestershire, United Kingdom TGW Group Full time

Are you a highly skilled Controls Engineer looking for a new challenge? We are seeking an experienced professional to join our remote support team at TGW Group. Based in the UK, Europe, or the US, this role will involve providing technical hotline services to customers on a 24/7 basis.

As a Controls Systems Engineer, you will play a critical part in managing and maintaining control systems, PLCs, robots, and drives across various sites. This includes resolving operational and systematic issues effectively, providing training and support to teams, and identifying common issues that could be resolved remotely or through additional site training.

Main Responsibilities:

  • Offer professional telephone support to customers, both internal and external
  • Resolve operational and systematic issues effectively
  • Provide training and support to LTS and customer onsite teams
  • Maintain and manage the ticket system and department documentation
  • Be the technical expert for any controls-related issues across multiple sites
  • Escalate problems within the wider business where required and continue to manage the problem until resolved
  • Provide effective communication to senior management and support colleagues
  • PLC code testing and writing to support upgrades and enhancements
  • On-Site support opportunities as required to support project works and training

About You

  • Materials handling / automation experience as a controls engineer or electrically biased maintenance or commissioning engineer
  • Experience in industrial control systems (Siemens Step 7 to TIA Portal)
  • Knowledge of drives and networks within an automated system
  • Ability to read electrical drawings to fault find
  • Experience dealing directly with customers/end users
  • Excellent communications skills
  • Experience with MS Office suite, and comfortable with Word, Excel, and Outlook products
  • Creative problem solver with strong planning and decision-making skills

Estimated Salary: £48,000 per annum



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