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Reactive Repair Team Lead

2 months ago


Worcester, Worcestershire, United Kingdom Severn Trent Full time
About the Role

We are seeking a highly skilled and experienced professional to join our Waste Network team as a Reactive Repair Manager. As a key member of our operations team, you will be responsible for leading a diverse team of technical advisors and skilled site supervisors to repair our sewerage network through our contract partners.

Key Responsibilities
  • Ensure that all Waste Network repair and maintenance work in your area of control is identified appropriately and delivered quickly through our supply chain partners to avoid customer disruption.
  • Expedite the delivery of any repairs where there is need to mitigate and ensure the mitigation process is tracked ensuring no repeat incidents until the repair is completed.
  • Travel across the region to be a visible leader within your teams at their various office locations and visible on site with our contract partners.
  • Complete audits, process quality and compliance checks and feedback on findings and develop improvement plans to the various teams you support and interact with.
  • Establish, manage and monitor H&S standards, processes, communications and training, ensuring safe systems of work are in place for all activities.
  • Manage the budget, including operational and capital expenditure and deliver and embed efficiencies.
Requirements

We are looking for someone with direct experience in managing, leading and inspiring teams in a customer-focused operational environment. A good understanding of the sewerage network and drainage repairs is required including civils, lining and patching operations with relevant experience a benefit. You'll be expected to interact with customers and the general public to deliver a great customer experience, with flexibility to meet both the customer's requirement and business requirements.

What We Offer

As a Reactive Repair Manager at Severn Trent, you will have the opportunity to work with a talented team of professionals who are passionate about delivering excellent customer service and making a positive impact on the environment. We offer a range of benefits, including competitive salary, annual bonus scheme, leading pension scheme, and dedicated training and development opportunities.