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Team Leader
2 months ago
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.
Our vision is to be the leading global share registrar, offering complementary services to our client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long-term value, COLLABORATIVE in our approach, and we IMPROVE by continually enhancing our skills and services.
Main Responsibilities- Supervise, manage, and motivate team members on a daily basis, ensuring excellent communication skills and proactive problem-solving.
- Lead cash administration processing and authorisation of payments for Retail Products (EQI Nominee/Certificated, CAPON Nominee, Selftrade Nominee, Shareview Certificated) and Corporate Products (Equiniti Premier Services, Corporate Dealing Services).
- Coordinate available resources and oversee processing to ensure daily workloads are completed in line with agreed service standards.
- Lead, motivate, develop, and appraise team members, coordinating their ongoing training and development to maintain individual and collective performance standards.
- Monitor individual staff and team performance, recommending actions to resolve problems and maintain operational efficiency and service quality.
- Ensure payments are authorised and released accurately and in a timely manner.
- Provide excellent customer service, creating a positive working environment and climate.
- Minimise the impact of workflow peaks and troughs on customer service standards.
- Act as a role model, adopting a personal style to suit the situation and needs of others.
- Treat all staff as individuals, recognising and valuing diversity.
- Communicate business goals in a way that motivates staff.
- Identify and draw upon the different strengths of team members.
- Provide prompt feedback on both good and poor performance.
- Take personal responsibility for the performance of the team.
- Assist staff to overcome personal and work setbacks.
- Sets targets and expectations for the team.
- Excellent IT skills, especially knowledge of Microsoft Excel.
- Self-organisation and ability to plan tasks and keep to timescales.
- Good communication skills (both written and oral).
- Performance Review & Development - Objectively assess the performance of others, assessing capabilities and potential, and provide constructive feedback to identify individual development needs.
- Organisational Awareness - Comprehensive understanding of the Group's overall aims, structures, policies, and culture.
- Procedural/Product/Specialist Knowledge - Comprehensive knowledge and wide practical experience of relevant procedures, products, and services.
We are committed to equality of opportunity for all staff and encourage applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.
Please note that any offer of employment is subject to satisfactory pre-employment screening checks, including 5-year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
