Student Lettings Manager Position

2 weeks ago

Liverpool, Liverpool, United Kingdom Everpool Full time
Student Lettings Manager Job Description

We are seeking an experienced Student Lettings Manager to join our team at Everpool. As a key contact for our Student/Residential Development, you will provide a comprehensive Property and Tenancy Management service to our customers.

Job Details
  • Full-time opportunity with a competitive salary
  • Modern office located in the heart of Liverpool City Centre
  • Training and progression opportunities with the company
  • 25 days paid holiday per year plus bank holidays and extra day off for your birthday
  • Bereavement leave and sick pay
  • Medicash for yourself and family
  • Company events
  • Nest pension scheme
  • Cycle to work scheme
  • Employee discount
  • Employee assistance programme – 24/7 for health challenges
  • Referral programme
Main Duties and Responsibilities
  • Dealing with day-to-day tenant and landlord enquiries
  • Conducting viewings and ensuring full occupancy of both the Student and Residential units
  • Following the student letting cycle in agreement with the company's expectations
  • Dealing with formal complaints from tenants and landlords in line with company policy and procedures
  • Taking ownership for the block, conducting regular walk-throughs and taking immediate action to put right any issues identified
  • Co-ordinating maintenance for properties, including liaising with contractors and Landlords to ensure authorisation for work and the management of any associated invoices
  • Property Compliance
  • Utility Management
  • Management of the renewal process
  • Processing end-of-tenancy notices, including overseeing property check-out inspections, authorising cleaning and repairs works, informing Landlords of any works required and obtaining authorisation, advising tenants of works completed post check-out and ahead of deposit release
  • Dealing with Deposit returns, processing invoices to allocate to deposits, organising deposit release, keeping Landlords informed of process and dealing with deposit disputes and associated evidence

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