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Customer Service Representative

1 month ago

Kingston upon Thames, Greater London, United Kingdom Frasers Group Full time

About Us

Frasers Group is a dynamic and rapidly growing retailer, committed to rethinking traditional retail practices and pushing boundaries. Our team members are passionate about fashion and dedicated to delivering an exceptional customer experience.

Sales Assistant Role

As a Sales Assistant at Frasers Group, you will play a vital role in driving sales growth, improving customer satisfaction, and maintaining store standards. You will work closely with colleagues to achieve business objectives and contribute to the success of our luxury brands.

Responsibilities:

  • Provide personalized customer service, responding to queries and concerns in a timely and professional manner
  • Process transactions accurately and efficiently, ensuring minimal errors and maximum efficiency
  • Upsell and cross-sell products to increase average transaction value and drive sales growth
  • Maintain store displays and visual merchandising, adhering to brand guidelines and company policies
  • Participate in visual merchandising projects, including window displays and in-store promotions
  • Attend sales training sessions to develop skills and knowledge, ensuring consistent application of best practices

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work effectively within a team environment
  • Customer-focused attitude and passion for delivering exceptional service
  • Flexibility and reliability in meeting business demands

Benefits: As a valued member of our team, you will enjoy a range of benefits, including discounts on our products, opportunities for career advancement, and access to ongoing training and development programs.