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IT Support Specialist
2 months ago
Our client, a leading managed IT support company, is seeking an experienced IT Support Technician to join their dynamic team in Carlisle. As a key member of the team, you will be responsible for providing exceptional customer service to clients and colleagues, resolving IT queries, and collaborating with the team to ensure timely issue resolution.
Key Responsibilities:- Provide first-line support to clients and colleagues via phone, email, and in-person
- Collaborate with the team to resolve complex IT issues
- Document and maintain IT procedures
- Provide excellent customer service and ensure client satisfaction
- Experience dealing with IT queries and customer service
- Excellent communication and problem-solving skills
- Working knowledge of Microsoft 365, SharePoint, Azure, Windows, and Networking
- Full UK driving license and access to a vehicle
- Competitive salary of £25,000 - £30,000
- 28 days of annual leave
- Company pension
- On-site parking
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