Retail Customer Service Manager
6 days ago
In the dynamic environment of Entain Group, we seek a highly skilled Retail Customer Service Manager to spearhead our customer service initiatives. With a passion for delivering exceptional customer experiences, you will drive standards and ensure seamless interactions with our valued clients.
Key Responsibilities:
- Assist customers in placing bets across a diverse range of sports and events.
- Foster strong relationships by demonstrating our products & betting terminals to customers.
- Maintain high shop standards and resolve customer complaints with empathy and problem-solving skills.
- Perform various duties including opening or closing the shop as needed.
Salary: £11.80 per hour (Hourly Rate for Stadia: UK CSM)
Working Patterns: Our shops operate from Monday to Sunday 8am - 10pm, depending on the location, including weekends and bank holidays. As a key holder, you will be responsible for managing store openings and closures.
Requirements:
- Effective communication and relationship-building skills.
- Ability to work alone or as part of a team.
Benefits: Enjoy a competitive salary, optional overtime, pension scheme, discounts with retailers, and access to healthcare and wellbeing support.
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