Senior IT Support Specialist

3 weeks ago


London, Greater London, United Kingdom The Independent Full time

About us

The Independent is a pioneering online news publisher that has been at the forefront of digital innovation since 1986. Our commitment to independence and quality journalism has earned us a reputation as a trusted source of news and information.

We are seeking an experienced Senior IT Support Engineer to join our team. The successful candidate will be responsible for the support and maintenance of our new IT services infrastructure, operations, and cloud solutions.

Key responsibilities will include:

  • End-User Support and IT Helpdesk Management: Assist and support with deployment and maintenance of desktops, laptops, mobiles, and peripherals. Oversee IT helpdesk and ticketing for timely issue resolution. Enhance user experience through MDM for upgrades, patches, and support automation. Help with maintaining inventories of hardware and software.
  • Assist where needed on deployment, and maintenance of IT infrastructure, including networks, data centres, cloud services, and hardware. Ensure high availability, scalability, and performance of infrastructure systems. Oversee and assist maintaining server, database, storage systems, and other core infrastructure components. Address and resolve technical issues related to system performance and security.
  • Network & Cloud Support: Supervise networking operations, including LAN/WAN management, VPNs, firewalls, and wireless networks.

This role requires strong technical knowledge of supporting user devices (MAC/PC & iOS) and broad technical knowledge in networks and infrastructure (WAN/LAN). Experience with IT methodologies and processes, including ITIL and Agile, is essential. The ideal candidate will have extensive application and operational support experience gained from managing IT services and platforms, such as finance and HR, collaboration tools, and specialist tools for design and video production.

In terms of salary, we estimate that this role would attract a salary range of $80,000 - $120,000 per annum, depending on experience and qualifications.

Our company culture is built around diversity, equity, and inclusion. We champion diversity in our teams and in our reporting, and we take risks to try new ideas in pursuit of excellence.



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