Adoption Strategy Leader
3 weeks ago
The Customer Experience Principal is a key role at Cisco Systems, Inc., requiring a seasoned professional with expertise in customer adoption and retention.
Your primary responsibilities will include:
- Driving software adoption, services adoption, and value realization, leading to successful renewals and growth.
- Proactively leading renewal risks and using insights to increase customer retention.
- Owning financial aspects, including revenue and margin across products and services, and making strategic investment decisions.
- Building and implementing adoption plans that align with customer goals to improve their technology investments and promote full utilization of our technologies.
- You are passionate about customer adoption and excel at demonstrating the value of service delivery.
- You thrive in collaborative environments, working seamlessly with Sales, Partners, and extended teams to develop and execute account growth strategies.
- You have knowledge of two or more technology architectures.
- You have 4 years of delivery experience and a solid understanding of software lifecycle practices.
- You have experience developing and maintaining strong executive relationships.
- You have experience leading virtual cross-functional teams in a matrix organization.
- You have experience with recurring revenue concepts, margin and attrition.
Requirements:
- Bachelor's degree in Computer Science, Business Administration, or related field.
- 4+ years of experience in customer adoption and retention.
- Experience with software lifecycle practices.
- Knowledge of two or more technology architectures.
- Strong leadership and communication skills.
- Ability to work in a collaborative environment.
Estimated Salary: $140,000 - $170,000 per year
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