Adoption Strategy Leader

3 weeks ago


London, Greater London, United Kingdom Cisco Systems, Inc. Full time
Key Responsibilities

The Customer Experience Principal is a key role at Cisco Systems, Inc., requiring a seasoned professional with expertise in customer adoption and retention.

Your primary responsibilities will include:

  • Driving software adoption, services adoption, and value realization, leading to successful renewals and growth.
  • Proactively leading renewal risks and using insights to increase customer retention.
  • Owning financial aspects, including revenue and margin across products and services, and making strategic investment decisions.
  • Building and implementing adoption plans that align with customer goals to improve their technology investments and promote full utilization of our technologies.
  • You are passionate about customer adoption and excel at demonstrating the value of service delivery.
  • You thrive in collaborative environments, working seamlessly with Sales, Partners, and extended teams to develop and execute account growth strategies.
  • You have knowledge of two or more technology architectures.
  • You have 4 years of delivery experience and a solid understanding of software lifecycle practices.
  • You have experience developing and maintaining strong executive relationships.
  • You have experience leading virtual cross-functional teams in a matrix organization.
  • You have experience with recurring revenue concepts, margin and attrition.

Requirements:

  • Bachelor's degree in Computer Science, Business Administration, or related field.
  • 4+ years of experience in customer adoption and retention.
  • Experience with software lifecycle practices.
  • Knowledge of two or more technology architectures.
  • Strong leadership and communication skills.
  • Ability to work in a collaborative environment.

Estimated Salary: $140,000 - $170,000 per year



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