Director of Onboarding Solutions

4 days ago


London, Greater London, United Kingdom Havens Alliance Group - Executive & Technology Talent Solutions Full time

As a Senior Manager of Customer Adoption at Havens Alliance Group - Executive & Technology Talent Solutions, you will be responsible for guiding clients through their onboarding period with Dash Hudson. This role requires close collaboration with our Account Management and Account Executive teams to ensure consistent adoption habits among clients.

About the Job

This is a key position that demands 2-4 years of relevant work experience and expertise in virtual meetings. You will provide product trainings, feature demonstrations, and workshops to existing and prospective clients during their onboarding and trial periods. Furthermore, you will work with Account Owners to identify client goals, ensuring the onboarding flow aligns with objectives.

Your primary responsibilities will include:

  • Providing customer onboarding, product training, feature demonstrations, and workshops to existing and prospective clients.
  • Tracking bugs and customer question trends during the onboarding and trial period.
  • Strategizing new use cases and tactics to increase adoption during the onboarding and trial periods.

We offer a competitive salary range of $120,000 - $180,000 per annum, depending on location and experience. In addition, we provide an extensive benefits package, including holiday, personal days, and sick time, as well as pension and annual mental health benefits.



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