Weekend Store Manager

4 weeks ago


Hatfield, Hertfordshire, United Kingdom JD GROUP Full time

Established in 1981, JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with over 60,000 colleagues and over 3,400 stores across several retail fascias in over 30 markets around the world.

As a Weekend Store Manager at JD Group, you will be responsible for driving sales and maximising store profitability, while providing industry leading service on the high street. You will represent JD Group in the most professional manner.

Key Responsibilities
  • Customer Service
    • Maintain customer retention by providing first class service.
    • Deal with enquiries and complaints and resolving the issue/request.
    • Drive consistency within your internal teams to achieve the highest service levels.
    • Have a strong understanding of the Customer Service measuring programme, Customer Satisfaction surveys and the company Net Promoter Score (NPS).
  • Sales
    • Ensure that targets are achieved and, where possible, exceeded.
    • Analyse Oracle reports to assist you in making key sales decisions.
    • Manage in-store devices in order to capitalise on a wider range of products.
    • Confident use of the store's dashboard to analyse Footfall, Average Transaction Value and conversion, applying this to the store environment.
  • Visual Merchandising
    • Following a weekly brief, ensure that this is applied to your store and maintain high visual standards.
    • Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
    • Ensure mannequins, displays and windows are updated in accordance with Visual Merchandising guidelines.
  • Training & Development
    • Develop existing team members and encourage progression within the company.
    • Hold regular training meetings within store, making sure the team around you are able to maintain the high standards required.
    • Management development should be prioritised by the use of the in-house Trainee Management Academy.


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