Cybersecurity Client Manager Role in Dionach
6 days ago
Dionach is a pioneering information security company specialising in penetration testing, GRC consultancy and information assurance services.
Job OverviewWe are seeking an experienced Cybersecurity Client Manager to join our team. The role involves managing client relationships, ensuring seamless service delivery, and developing strategic partnerships.
Key Responsibilities- Client Relationship Management:
- Onboard new clients, providing exceptional customer experiences.
- Lead implementation meetings, workshops, and contract reviews.
- Ensure Dionach meets/exceeds contractual SLAs and KPIs.
- Be the primary point of contact for clients, fostering long-term relationships.
- Project Management:
- Manage project implementation, ensuring timely delivery.
- Communicate project expectations effectively to stakeholders.
- Develop detailed project plans, schedules, estimates, resource plans, and status reports.
- Identify and mitigate project risks, issues, and changes.
- Internal Collaboration:
- Provide regular management updates on performance.
- Engage with the Scoping Team to understand project scope and requirements.
- Collaborate with the Project Delivery team to ensure successful project execution.
- Strong track record in Strategic Relationship management and/or Project Management experience, preferably in cybersecurity.
- Excellent stakeholder management and relationship-building skills.
- Self-starter able to take ownership of contracts from award onwards.
- Comfortable working at pace, adapting to changing client needs.
- Excellent organisational, communication, and interpersonal skills.
- Strong leadership, problem-solving, and decision-making abilities.
- Ability to work under pressure, meeting tight deadlines.
- Proficiency in Microsoft Office.
- Good understanding of Project Management concepts and methodologies.
- Competitive salary: £32k - £35k per annum, depending on experience and qualifications.
- A hybrid working environment, allowing remote work with opportunities to use offices in Oxford or Glasgow.
- Private health insurance.
- Eye care plan.
- Employee benefits and discounts platform.
- Cycle to Work scheme.
- EAP scheme and well-being platform, including confidential support and counselling.
- Income Protection if unable to work due to illness or injury.
We're a dynamic information security company dedicated to improving customers' security and developing people's skills and qualifications. We value equality, encourage diversity, and strive to create an inclusive organisational culture. Join us in creating a collaborative, flexible environment where you can grow professionally and make a difference.
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