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Duty Supervisor

2 months ago

Reading, Reading, United Kingdom University of Reading Full time
Job Summary

The University of Reading is seeking a highly skilled Duty Supervisor to support the Food and Beverage Manager in the operation of front of house guest services. As a key member of the hospitality team, you will be responsible for ensuring that services run legally, responsibly, and in a financially viable manner that meets and exceeds guest expectations.

Key Responsibilities
  • Provide exceptional customer service focus to ensure a positive experience for guests
  • Develop and maintain strong written, verbal communication, and numeracy skills to effectively manage front of house operations
  • Collaborate with the Food and Beverage Manager to drive business growth and improve service delivery
  • Ensure compliance with health and safety regulations, as well as food hygiene standards
  • Participate in projects and special initiatives to drive innovation and improve service quality
Requirements
  • Excellent customer service skills and a strong focus on delivering exceptional guest experiences
  • Strong written, verbal communication, and numeracy skills to effectively manage front of house operations
  • Good understanding of campus catering and bar operations in a university or equivalent setting
  • Basic understanding of profit and loss accounts to drive business growth
  • Level 2 Food Hygiene Certificate to ensure compliance with health and safety regulations
About the University of Reading

The University of Reading is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter and the Race Equality Charter, and is a Diversity Champion for Stonewall, the leading LGBT+ rights organisation. We welcome applications from job seekers who require sponsorship to work in the UK and will consider all applications in line with business needs.