Customer Service Representative and Station Assistant

3 weeks ago


South West England, United Kingdom Great Western Railway (GWR) Full time

About the Roles

We are seeking enthusiastic and customer-focused individuals to join our team at Great Western Railway in two exciting roles: Service Delivery Assistant and Gateline Assistant. Both positions involve working on the front line of customer service, ensuring passengers have a smooth, safe, and enjoyable journey.

Service Delivery Assistant

As a Service Delivery Assistant, you will carry out essential station duties, such as train dispatch, assisting customers, and ensuring the station is clean, safe, and welcoming. Your responsibilities will include:

  • Train Dispatch and Customer Assistance
  • Ensuring the safe and timely departure of trains by following dispatch procedures.
  • Offering clear information and helpful assistance to customers.

Gateline Assistant

As a Gateline Assistant, you will be the face of GWR at the station's ticket barriers, creating a positive first impression and managing customer flow. Your responsibilities will include:

  • Ticket Barrier Management
  • Managing the operation of ticket barriers and responding to customer inquiries.
  • Ensuring the security of the gateline area and addressing customer needs during disruptions.

The Ideal Candidate

We are looking for individuals who are committed to delivering extraordinary customer service, are self-starters with a can-do attitude, and are confident in making decisions, even in high-pressure situations.

What We Offer

As a member of our team, you will receive a competitive salary, comprehensive training, and a range of benefits, including a free GWR Travel pass and discounted Friends and Family tickets.

About Us

Great Western Railway is a leading transportation company that prides itself on delivering excellent customer service and creating a positive experience for our passengers. We believe in diversity, equity, and inclusion and strive to create a workplace that is welcoming and inclusive for all.



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