Business Development Manager

3 weeks ago

Blackburn, Blackburn with Darwen, United Kingdom Frasers Group Full time
{"title": "Commercial Operations Lead", "subtitle": "Drive Business Growth and Excellence", "content": "

As a Commercial Operations Lead at Frasers Group, you will play a pivotal role in driving business growth and excellence across all areas of the gym. Your primary focus will be on delivering high standards, driving commercial areas, and facilitating exceptional member experiences.

This is a full-time position responsible for the day-to-day running of the business. You will lead the team in all sales and operational processes, with a keen eye for detail and ability to own the basics. This role is accountable to various KPIs and is responsible for the recruitment, nurturing, and development of an elevated team capable of achieving them consistently.

Key Responsibilities:

  • Drive all revenue lines from membership sales to product and secondary sales to driven overall profitability of the gym
  • Effective management of controllable costs such as stock orders and cleaning supplies to eliminate wastage and overspend
  • Lead by example on reception and the gym floor in this member-facing role designed to enhance every visit
  • Ensure central processes like FUNDAMENTALS, ASCEND, and MOVE are followed and delivered to the highest level consistently
  • Drive collective buy-in to national focuses and incentives like #WorkoutWednesday and #WeCommunicate
  • Lead the recruiting, monitoring, training, and onboarding of new team members within your gym
  • Ensure that all daily, weekly, and monthly operational processes are completed consistently and to a high standard like seal checker, kronos, branch scheduler, etc.
  • Willing and able to deliver honest, constructive feedback regularly to support all team members in achieving their potential and challenging them daily
  • Reporting facilities and maintenance-related issues in accordance with best practice guidelines
  • Be resilient and agile to react to challenging situations and find solutions
  • Able to effectively manage all policies and procedures including Health and Safety, including pool plant operations
  • Ensure consistently high standards of cleanliness and presentation at all times whether on shift or not

Requirements:

  • Passion for health, fitness, and wellness
  • Level 2 qualification in fitness (desirable)
  • Strong leadership qualities
  • Adaptability in communication and management style depending on the team member and their drivers
  • A positive, solutions-driven mindset in the face of adversity
  • A member champion mentality with exceptional interpersonal skills
  • Driven and ambitious with a keen desire to learn and develop both behaviors and competencies specific to the role
  • Flexibility in working hours and location to support the needs of the business including weekends and Bank Holidays when required

About Us:

Frasers Group is a dynamic and ambitious organization that values fearless individuals who think without limits, own the basics, and are relevant to our people, partners, and the planet. If you are a driven and ambitious professional with a passion for health, fitness, and wellness, we encourage you to apply for this exciting opportunity.

"}

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