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Customer Operations Specialist

2 months ago

London, Greater London, United Kingdom Octopus Energy Full time
About the Role

We are seeking a highly skilled Customer Operations Specialist to join our team at Octopus Energy. As a key member of our Operations team, you will play a crucial role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Manage customer journeys from contracting to car delivery and after, escalating issues where necessary
  • Work with colleagues to ensure seamless customer interactions and resolve any issues that may arise
  • Contribute to the development and improvement of our service processes and systems
  • Collaborate with the customer experience team to plan for growth and implement changes to ensure a smooth customer experience
Requirements
  • A passion for problem-solving and delivering exceptional customer experiences
  • Experience working independently and as part of a close-knit team
  • A curious and keen eye for detail to identify areas for improvement
  • A natural ability to finish tasks and operate effectively
  • A willingness to adapt to a rapidly growing company and adopt changes quickly
What We Offer
  • A unique and dynamic work environment where people learn, decide, and build quickly
  • A culture of autonomy, collaboration, and innovation
  • A competitive salary and benefits package
  • Ongoing training and development opportunities

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply.