Crypto Customer Care Professional

14 hours ago


London, Greater London, United Kingdom Ledger Enterprise Full time

Ledger Enterprise is an innovative company that is revolutionizing the way people interact with digital assets. We're seeking a talented Crypto Customer Care Professional to join our team as a key member of our support team. In this role, you will be responsible for providing exceptional customer service, addressing customer inquiries, and working closely with internal teams to resolve complex issues.

The ideal candidate will have previous experience in customer support or a customer-facing role, with a strong understanding of cryptocurrencies and blockchain environments. Excellent written and verbal communication skills, with fluency in English and German, are essential. Proficiency in Zendesk or Salesforce is a plus.

We offer a competitive salary range of £40,000 - £60,000 per year, depending on experience and qualifications, as well as a comprehensive benefits package, including equity, flexibility, social events, medical insurance, personal development opportunities, and access to high-performance office equipment.

Main Responsibilities:
  • Provide exceptional customer service, responding promptly to customer inquiries and resolving issues efficiently
  • Collaborate with internal teams to develop and implement solutions to improve customer satisfaction and loyalty
  • Stay up-to-date with industry developments and emerging trends to provide informed guidance to customers

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