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Courier with Excellent Customer Service

1 month ago

Portishead, North Somerset, United Kingdom Royal Mail Full time

About Royal Mail

We are a leading logistics and postal services company, committed to delivering excellent customer service in the UK.

Your Role

As a Courier with Excellent Customer Service, you will be responsible for delivering mail and parcels to customers across Bristol. You will work as part of a team to ensure timely and efficient delivery of our services.

Key Responsibilities

  • Deliver mail and parcels to customers in a timely and efficient manner.
  • Provide excellent customer service at all times, responding to queries and resolving issues promptly.
  • Work collaboratively with colleagues to achieve team goals and objectives.
  • Operate company vehicles safely and efficiently, adhering to company policies and procedures.
  • Maintain accurate records of deliveries and provide feedback to management on any issues or concerns.

What We Offer

In return for your hard work and dedication, we offer a competitive salary of £12.54 per hour, paid monthly, plus overtime at 1.25x the normal hourly rate. You will also receive:

  • 22.5 days holiday, rising with length of service (pro-rata)
  • Full uniform provided
  • Company pension scheme with competitive contribution rates
  • Lots of opportunity to develop a career, including our trainee manager roles and Apprentice Schemes
  • Excellent family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
  • Your Wellbeing - you and your family have 24/7 free access to services and tools to help support your physical and mental health, including financial and social support and advice
  • Variety of discounts including high street vouchers, travel and attraction discounts, and savings on beauty products and gym membership
  • Free stamps at Christmas

Requirements

To be successful in this role, you will need:

  • Upbeat, independent and self-motivated approach to work
  • Organised, punctual and ready to deliver great customer service
  • Think of yourself as a people-person and a friendly face in the community
  • Happy walking for long periods and working outside in any weather
  • Strong sense of community and takes pride in what you do
  • Full UK manual driving licence with no more than 6 penalty points

About You

We want to hear from you if you're passionate about delivering excellent customer service and making a difference in your local community.