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Customer Service Representative

2 months ago

Wilmslow, Cheshire East, United Kingdom John Lewis Full time
Customer Experience Partner

The Customer Experience Partner role is a demanding customer-centric position that requires exceptional customer service skills. As a key member of our team, you will be responsible for delivering outstanding customer experiences, resolving complex queries, and providing support to customers and branches.

Key Responsibilities:
  • Provide exceptional customer service through various communication channels, including telephone and email.
  • Resolve complex customer queries, including taking payments, supporting customers with credit applications, and addressing delivery and refund issues.
  • Work collaboratively with colleagues to achieve team goals and objectives.
  • Participate in ongoing training and development to enhance customer service skills and knowledge.
What We Offer:
  • A competitive salary and benefits package.
  • A comprehensive training program to develop your customer service skills.
  • A supportive and collaborative team environment.
  • Opportunities for career growth and professional development.

Please note that all successful candidates will undergo a DBS check as part of the recruitment process. For more information, please visit the Government website.