Flight Reservation Specialist

3 weeks ago

Sunderland, Sunderland, United Kingdom Hays Travel Full time

Job Description

This role is based within the Hays Travel Flights Department and focuses on providing a professional and expert service to the group for any scheduled flight query.

Key Responsibilities

  • Working on Galileo GDS system to create tailor-made flight itineraries via calls, emails, and Live Chat & SmartSheet's.
  • Offer expertise, advice, and knowledge to customers regarding airlines and routings.
  • Ensure customers have a 'one-stop' solution with their enquiries.
  • Support customers with system support and guidance.
  • Deal directly with airlines if a problem arises to achieve a preferred outcome.
  • Ensure the Customer Excellence process and procedures are followed at all times.

Requirements

  • Previous experience of working in a fast-paced environment.
  • Previous experience of working in a customer service role.
  • Previous experience of working in a Travel Sales environment.
  • Previous experience of working on Galileo GDS.

Skills

  • Ability to use Word, Excel, & PowerPoint programmes to an advanced level.
  • Highly motivated, confident, and committed.
  • Problem-solving skills with a can-do attitude.
  • Attention to detail and high levels of accuracy.
  • Strong administration skills with excellent time management skills.
  • Knowledge of selling systems.

Working Environment

  • Enthusiastic and proactive with the ability to work independently (self-motivated) and as part of a team.
  • Ability to work effectively with people from diverse backgrounds.
  • Be flexible around the needs of the business.
  • Has worked within teams based at various locations.

Communication

  • Excellent verbal and written communication skills.
  • Ability to liaise with staff at all levels.
  • Effective motivational skills and the ability to remain positive and professional at all times.

Values

  • Commitment to contribute to the growth of the business and the development of the team.
  • Ensure that the Hays Travel values are demonstrated at all times and that others follow this standard.

General

  • To undertake any other duties that fall into the job criteria.
  • To conform with all company policies and procedures including Health & Safety.
  • To treat all employees, customers, and suppliers with dignity and respect.

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