IT System Analyst

4 days ago


Crawley Down, United Kingdom Energis Recruitment Full time

Energis Recruitment has an exciting opportunity for a skilled IT Business Analyst. Based in Northern Ireland, this role involves providing support to local and global teams by diagnosing problems and using appropriate tools to solve hardware and software issues.

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Main Responsibilities:

  • Maintain accurate service descriptions for assigned services and support the implementation of new or changed services.
  • Engage with business units to develop and enhance business processes and IT support.
  • Provide 2nd level support for assigned services and collaborate with global teams to ensure IT services align with business needs.
  • Participate in projects aimed at improving IT systems and processes.
  • Offer on-site software and hardware support, maintenance, and diagnostics.
  • Maintain detailed records of all support requests and resolutions.

Requirements:

  • Degree in IT, Computer Science, or related technical field or equivalent experience.
  • Minimum 3 years experience in IT support, IT consulting, or related field.
  • Proven experience providing 2nd level support for business applications.
  • Experience engaging with business units to improve IT processes.
  • Knowledge of hardware maintenance and diagnostics.
  • Experience working with globally distributed teams.
  • Experience with telephony system administration.

Benefits:

The salary for this position is approximately £40,000 per annum, depending on experience.



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